FREQUENTLY ASKED QUESTIONS
That we imagine you ask frequently
Not immediately. Once all tickets are sold out, we can't sell any more due to venue capacity restrictions.
However, during festival day some patrons leave the site early and don't return again. Therefore we are able to offer tickets on a "one-out-one-in" basis - these tickets are typically available from 1pm on festival day.
We are required by the Tasmanian COVID-19 Events Framework to prepare and adhere to a detailed COVID-19 Safety Plan.
This will be reviewed and approved by relevant government authorities
Generally no, but there are some exceptions.
If you change your mind or are unable to come for personal reasons, we may offer a "ticket buyback" service before Monday the 15th of November. Email us on firstname.lastname@example.org, quote your ticket number(s) and we'll be in touch.
Ticket buybacks are not guaranteed and are subject to availability.
Unfortunately we can only offer a ticket buyback service - subject to availability - before November 15.
Email us at email@example.com and quote your ticket number(s) and we'll be in touch.
If a Tasmanian COVID outbreak or lockdown occurs before November 1 and the event is forced to cancel, tickets will be refunded.
However; if an outbreak or lockdown occurs during November and forces the event to cancel, tickets will not automatically be refunded.
In such a heartbreaking situation, we will offer compensation to stallholders and suppliers for loss of stock and other major costs incurred – the festival will use ticket revenue to fund this compensation.
The COVID-19 pandemic has disproportionately affected the events, tourism and entertainment industries for over 18 months; we feel that it is important to provide a safety net of sorts to our festival suppliers. We hope you agree.
Yes, although as the festival site is a public park and set on a slope some areas are less accessible than others, so we advise caution.
There are accessible toilets located in the Bicheno Memorial Hall.
Of course! There's even a kids' circus workshop during the day.
Importantly, everyone under the age of 18 must be accompanied by an adult at all times. The festival is not a child minding service!
Nope. You also can't bring your pony, goat or ferret.
Guide and assistance dogs are of course welcome.
All stallholders have been asked to accept Eftpos / contactless payments for COVID safety reasons.
There will be no ATM facility on site.